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Terms & Conditions

Warranty:

Most repairs (with the exception of software related, battery and water damaged devices) come with a 12 month warranty. Battery related repairs come with 3 months warranty. This excludes faults relating to physical or accidental damage or if the device is opened whilst in your possession. If the nature of the repair falls outside the terms of your warranty or guarantee, then you may incur a charge for the repair.

If you take your device to a third party after it has been repaired by Happyfones this will void the warranty on your device. This includes both repaired and purchased devices.

All software related repairs will not be covered by our warranty. 

The warranty only covers the original repair. For example, if you pay for a screen repair and the screen becomes faulty, you will be covered with our 12 month warranty. If any additional faults occur that are not related to the original repair this will not be covered under warranty and will need to be paid for.

The warranty for refurbished phones and tablets sold by Happyfones differs depending on the device and only covers manufacturing defects. If the fault is not related to this or happens outside of the warranty period, an extra cost may occur. It does not cover physical or accidental damage.

With all refurbished devices sold by Happyfones, the battery will only be covered by a 3 month warranty.

If you purchase a refurbished mobile device from Happyfones and you accidentally damage the device this will void all warranty. If after this you purchase a repair from Happyfones, if applicable you will be covered under a new repair warranty. 

If the device is damaged it shall not be covered under warranty. 

If you pay to have it repaired, it still will not be covered by warranty due to any future faults that may occur. 

 

Liability:

If your device is damaged beyond economical repair through our negligence or willful misconduct, our liability will be limited to the cost of providing a replacement with a product that is the same or similar to your device. You have sole responsibility for any data stored on your device and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data.

When sending in a damaged device, our technicians will probably need to open up the device to either diagnose or repair it. This comes with an element of risk and may result in some minor damages to your device. We do everything possible to ensure this doesn't happen, however, if it does happen and the damages are significant we will offer a replacement or repair.

We will not be responsible for any damage or fault caused by a previous repair. 

When sending in your mobile phone for screen repair or home button repair, Happyfones will not be held responsible if the Touch ID feature does not work after the repair is carried out.

 

Repair Process & Delays:

We aim to repair your device within 24 - 48 hours of receiving it. This is just an aim we target as a company; this is not a promise, as every repair varies in time and difficulty. Although 99.3% of all repairs get done on the same day, sometimes we encounter further issues that slow the repair down.

If for any reason your repair will take longer, you will be notified with the reason and the estimated completion date.

If we need to order in new parts, the repair process may be delayed. We will keep you updated throughout the whole process. 

Please be aware diagnostics may take longer than usual repairs as our trained technicians take time to look at every element of the device and check for faulty parts. 

Please be advised we cannot guarantee your device will be repaired after we diagnose the fault. 97% of devices that we diagnose are repaired.

 

Liquid Damage repairs can take up to 1 – 3 working days.

Any Motherboard related repairs can take up to 1 – 7 working days.

Any Software related repairs can take up to 1 - 2 days.

Orders which have multiple repairs or require additional repairs may take longer.

Any time estimate for completion of the repair service, which may be given to you, is an estimate only and does not form any obligation under the terms of this agreement.

 

Additional Repairs:

When you send your mobile device in to us for a repair, it is rigorously tested and sometimes additional faults are found. If we find an additional fault with your mobile device we will notify you either by email, phone call or by message with an additional repair cost. It is your decision if you choose to proceed or not. If you choose to go ahead with the repair, your mobile device will be passed back to our technicians to continue work, if you choose to decline, we will stop work and send the mobile device back as it is. If you have any queries about the additional repairs, please do not hesitate to get in touch with us.

 

Water Proof Repairs:

Mobile devices that are sold as being waterproof are originally sealed in the manufacturer’s factory with special machines and special liquid proof adhesives. 

When we carry out a repair on a waterproof device that involves opening and closing the device we cannot guarantee that your device will be 100% waterproof after the repair process has been completed. We replace all adhesives required but only the manufacturers of the device have access to the specialised equipment required.

 

Testing:

Our trained technicians always test the device on arrival and before it is dispatched. We test many different aspects of the device, including the buttons, vibration, sound, cameras, charging port, Wifi, speakers, signal, front screen, LCD display, power settings and much more, to ensure we don't miss any faults and provide the best service possible.  

 

Your Data:

Please ensure your data is wiped or back up via your operating system before sending your device to us. Our repairs are done in a professional manner but we cannot guarantee data will be on the device on return to you. We do not offer a data recovery service. Pin Locks and passwords must be removed before you send your device to us. We advise that all sim cards, memory cards and accessories are taken off the device before sending to us for repair, as we will not be liable for the loss. We may need to update your iOS to ensure the repair is carried out correctly.

By sending your mobile device to Happyfones, you agree to release us from all claims, damages or losses with respect to the mobile device, any data stored therein or on any media used in conjunction with the mobile device (This could be in the form of personal details, SMS, photos, games, songs or other data). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is the responsibility of the customer to ensure that such data is removed from the mobile device before sending the device to Happyfones. 

  

Weekend Service:

As office hours are restricted during the weekend our service will be slower than usual and we may take longer to respond to emails and messages. 

 

Emailing & Messaging:

We aim to answer all emails and messages within 24 hours. This may be slightly longer if you email or message us during a Sunday or Bank Holiday. 

  

Returns:

We will attempt a re-repair on your mobile device twice after the initial repair. If after this, the mobile device is still faulty we will issue a refund. We will need to see the mobile device and make sure its faulty prior to issuing a refund. This does not include water damage related repairs.

 

14 Day Money Back Guarantee:

With all refurbished phones sold, we give our customers a 14 day money back guarantee, if you are unsatisfied with the device, you have 14 days in which you can return the mobile device, and get a refund if required. The 14 days starts from the day the customer receives the mobile device, if for any reason the item is exchanged or repaired this does not restart the 14 days. The customer has 30 days from the date they receive the phone initially to exchange the refurbished mobile device, after these 30 days, the device can only be returned for repair.

  

Complaints:

If you wish to make a compliant, please email customersupport@happyfones.co.uk or call us on 07445 522696 during working hours.